Privacy Policy

Privacy Policy
Last updated: October 2024

Bristol Soup Run Trust respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data.

Who we are
Bristol Soup Run Trust is a registered charity supporting people facing homelessness and poverty in Bristol.
You can contact us by email at admin@bristolsoupruntrust.org.uk

What information we collect
We may collect the following information when you interact with us:

• Contact details
  This includes your name, email address, and phone number.
• Donation details
  This includes your name, donation amount, and Gift Aid status.
• Volunteer applications
  This includes your name, contact information, availability, and any other details you choose to share.
• Website use
  We may collect data such as your IP address, browser type, and pages visited. This is sometimes collected using cookies. See the section on cookies below.
• We do not knowingly collect personal information from children without the consent of a parent or guardian.

How we use your information
We only use your personal information when we have a valid reason. These include:

• Responding to your questions or messages
• Processing donations and claiming Gift Aid
• Managing volunteer enquiries and records
• Sending you updates or information you have requested
• Ensuring our website runs safely and efficiently

We do not sell or share your personal information for marketing purposes.

Legal reasons for using your data
We rely on the following legal reasons to process your data:

Consent
When you choose to share information or agree to be contacted.

Legitimate interests
To run and improve our charity’s services.

Legal obligation
To meet tax, financial, or regulatory requirements.

Who we share your information with
We may use trusted service providers to help with things like storing data, processing donations, or sending emails. These providers are required to keep your information safe and secure and can only use it as instructed by us.

We do not sell your personal information.

How long we keep your information
We keep your data only as long as needed. For example:

• Donation records are kept for six years.
• Volunteer records are kept while you are active and for a short period afterward.
• Enquiries sent through our website are usually deleted within twelve months.

Your rights
You have the right to:

• Access the information we hold about you
• Ask us to correct or update it
• Request that we delete your data
• Withdraw your consent at any time
• Object to how your data is used
• Make a complaint to the Information Commissioner’s Office at www.ico.org.uk

To contact us about your data, email admin@bristolsoupruntrust.org.uk

Cookies and website tracking
Our website may use cookies or tracking tools to understand how visitors use it. This helps us make improvements. You can disable cookies in your browser settings.

Changes to this policy
We may update this policy in future. Please check this page for the latest version.

Last reviewed: October 2024